Terms and Conditions

Welcome to PlexusDx, Inc.'s website, plexusdx.com ("Site"). This Site, including all information, software, products, communications, and services available on or through it, is offered to you, the user, conditioned on your acceptance of these Terms and Conditions. Please read these Terms and Conditions ("Terms") carefully before using the Site. Throughout these Terms, "we" or "us" refers to PlexusDx, Inc., and "you" or "user(s)" refers to you, the user.

By accessing or using the Site, you agree to be bound by these Terms. If you do not agree to these Terms, you may not use the Site. We may modify these Terms at any time, and any changes will be effective immediately upon posting. Your continued use of the Site constitutes your acceptance of any modifications. Please review these Terms periodically for updates. A printed version of these Terms shall be admissible in judicial or administrative proceedings to the same extent as other business documents.

General Disclaimer

The Site and any information provided through it are offered on an "as is" basis, intended for general understanding and education. Access to this Site is voluntary and at your own risk.

We do not control, endorse, or guarantee any information, products, services, or merchandise not clearly identified as provided by us. We also do not guarantee that files available for download through the Site are free from infections or viruses. We are not responsible for any errors, omissions, delays, interruptions, or losses, including data loss. Users are responsible for maintaining external backups of any data.

We reserve the right to modify or discontinue the Site or any part thereof at any time, with or without notice.

No Medical Advice or Services

The information on this Site is intended for general informational purposes regarding pharmacogenetics and other medical or genetic testing areas. It is not a substitute for professional medical advice, diagnosis, or treatment.

Always seek the advice of a physician or other qualified health care provider with any questions regarding personal health or medical conditions. Do not disregard professional medical advice or delay seeking it because of something you have read on this Site. If you suspect you have a medical condition, contact a qualified health care professional immediately. In the United States, call 911 for medical emergencies.

PlexusDx, Inc. and its affiliates do not practice medicine or provide medical treatment or diagnostic services through this Site. No doctor-patient relationship is established through your use of the Site. Reliance on any information provided on the Site is solely at your own risk.

Force Majeure

PlexusDx, Inc. shall not be liable for any delays, interruptions, or failures of the Site or services due to circumstances beyond our control, including but not limited to natural disasters, war, industrial disputes, or acts of government.

Warranties and Limitation of Liability

PlexusDx, Inc. makes no express or implied warranties regarding the Site or any information, product, service, or material provided through it. We do not warrant that the Site will be reliable, uninterrupted, or error-free. Under no circumstances shall PlexusDx, Inc. or its affiliates be liable for any direct, indirect, incidental, special, or consequential damages arising from the use or inability to use the Site.

Users Agreement

Users agree not to upload or transmit any content that infringes on any rights or is unlawful, obscene, defamatory, or otherwise inappropriate. Users will not use the Site for advertising or distribute unsolicited material. Impersonation of others is prohibited.

Users will not hold PlexusDx, Inc. or its affiliates liable for any damages arising from services related to the Site. The sole remedy for dissatisfaction with the Site is to stop using it.

Users’ Representations

Users represent that they are at least 18 years of age and have the legal right and ability to agree to these Terms and use the Site accordingly.

Termination of Privileges

PlexusDx, Inc. reserves the right to terminate your use of the Site if you breach any of these Terms. We may also delete non-conforming data and communications and discontinue providing the Site at our discretion.

Protected Health Information

We are committed to maintaining the security and privacy of your Protected Health Information (PHI) as outlined in our Privacy Policy. PHI will be used and stored securely in accordance with HIPAA standards.

Miscellaneous Provisions

We do not guarantee continuous access to our services. The Terms and all related agreements may be assigned by us in the event of a merger or acquisition. The failure to act on a breach does not waive our right to act on subsequent breaches.

These Terms, along with our Privacy Policy, constitute the entire agreement between you and PlexusDx, Inc. If any part of these Terms is held unenforceable, the remaining provisions will remain in effect.

Copyright and Trademarks

The trademarks PLEXUSDX and PLEXUSDX Logo are protected by trademark laws. Unauthorized use may constitute infringement and result in penalties. All content on the Site is protected by copyright laws. You may not copy, distribute, or modify any material without prior consent from PlexusDx, Inc.

Test Kits and Other Services

By ordering any test kits or services from PlexusDx, Inc., you agree to these Terms. We may provide test results and services through the Site, and your use of these services must comply with these Terms and any applicable End User License Agreement.

Refund and Returns Policy

If you are not satisfied with your purchase, unused and unopened test kits may be returned within 30 days of the purchase date for a full refund, excluding shipping costs.

To be eligible for a return, the test kit must be in its original packaging, and the activation code must not have been used. Once the kit has been used or the test kit registered, it is non-refundable.

To initiate a return, please contact our customer support team at info@plexusdx.com. Customers are responsible for return shipping costs unless the return is due to defects in materials and/or workmanship under normal use.  Please allow 14 days for refund processing.

Notices

These Terms are provided electronically. Required information may be sent via email or made available on a designated website. Notices sent via email are deemed received on the transmission date.

Links and Advertisements to Third Parties

The Site may contain links to third-party websites for your convenience. We are not responsible for the privacy practices or content of these sites. Our inclusion of hyperlinks does not imply endorsement of the material or association with their operators.

Cookies

We use cookies to enhance your experience on our Site, track usage, and improve services.

Jurisdiction

These Terms are governed by the laws of the State of Delaware. Any legal action related to these Terms must be filed in the courts of Delaware. The prevailing party in any legal action shall be entitled to reasonable attorneys' fees and costs.

Contacting Us

If you have any questions about these Terms, please contact us at info@plexusdx.com.