Our Tests
The following questions are specific to PGx and NGx testing.
Pharmacogenomics explores how individual genetic makeup influences drug responses, addressing questions like medication efficacy, understanding drug effects before consumption, and why certain drugs might cause adverse reactions.
Everyone can benefit from the information gleaned from a PGx test. For individuals who are currently taking medications that are ineffective or come with unwelcome reactions, PGx testing can provide data to inform medication decisions and dosing, so you can focus on feeling your best.
Even if you're not currently on any medication, we advise undergoing a PGx test, a one-time requirement. This proves beneficial for future medication needs, allowing you to share your results with your healthcare provider. Tailored treatment based on your DNA ensures personalized care when necessary.
ADR is the term used to describe an unexpected, negative response to medication. There are many different ways to experience an ADR, from mildly uncomfortable side effects to severe complications that could lead to long-term health problems. Research indicates that many ADRs may be preventable with proper precautions.
The Precision Medication Test encompasses over 100+ approved prescription and OTC medications.
PlexusDx provides one of the most comprehensive reports in the field. If your medication isn't included, there's insufficient clinical evidence supporting the identification of genetic variants. Our reports incorporate the latest clinical guidance from reputable organizations, including the Clinical Pharmacogenetics Implementation Consortium (CPIC) and the Federal Drug Administration (FDA).
Please note that it is important to consult with your provider before making any changes to your medications. This is a clinical test intended to be shared with your provider.
Nutrigenomic (NGx) testing investigates the influence of genetic makeup on nutrient needs. The generic advice to “eat right and exercise” means different things depending on your genetics. This test can help you outline what changes you can make to your daily habits that can impact your weight, energy, and overall health.
Everyone can benefit from knowing how your genetics influence your body’s response to nutrition, providing you with a lifetime of guidance.
Orders
Find questions related to ordering.
No. You can order the test directly.
Yes. You can purchase a test for another person. They will need to activate their test kit on our website upon receipt. For minors, parental or guardian consent is required for activation.
Once someone has successfully responded to PGx registration questions, PlexusDx's Clinician Network will order your test for you.
PlexusDx does not work with health insurance. Navigating insurance for this type of testing can be complex, however we do encourage you to submit a claim to your insurance for reimbursement. While we can't guarantee that your insurance will cover the cost, it doesn't hurt to try.
Once we receive your sample at the lab, it takes approximately 10-14 business days to complete the review and analysis for PGx tests and 2-4 weeks for NGx tests.
Yes, the cost of each test is typically reimbursable through both Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA).
PlexusDx has partnered with Flex to allow you to use your Health Savings Account (HSA) or Flexible Spending Account (FSA). This means you can now use your HSA or FSA debit card to buy health and wellness tests with pre-tax dollars, resulting in net savings of 30-40%, depending on your tax bracket.
To use your HSA or FSA debit card, add products to your cart as usual. At checkout, select "Flex | Pay with HSA/FSA" as your payment option, enter your HSA or FSA debit card, and complete your checkout as usual. If you don't see "Flex | Pay with HSA/FSA," you may be in Shop Pay. Select "checkout as guest" to view more payment options.
If you don't have your HSA or FSA card handy, still select "Flex | Pay with HSA/FSA" as your payment method. Enter your credit card information and Flex will email you an itemized receipt to submit for reimbursement.
The key here is to make sure you are logged out of Shop Pay. One of the easiest ways to do this is to go through checkout in an incognito window.
HSA/FSA cards are debit cards, and the most common reason for declines is insufficient funds. Reach out to your HSA/FSA administrator to confirm your balance.
Please check your spam folder, as sometimes emails from notifications@withflex.com may be automatically filtered as spam by some email service providers. If you still can't find it, please email support@withflex.com and let them know the email address associated with your order.
No, unfortunately, this isn't a supported feature right now. If there are insufficient funds in a single HSA or FSA account, you can instead enter a credit card on the Flex checkout page. You will receive an itemized receipt and/or Letter of Medical Necessity from Flex, which you can submit for reimbursement.
Sales tax for eligible items is also covered by HSA/FSA funds. If the customer has a split cart, the tax will be divided among the cards based on the items.
We strongly recommend checking with your HSA/FSA provider to see if a purchase is eligible prior to completing the purchase. However, if you believe your claim has been wrongly denied, please send over any response from your HSA/FSA provider to us so we can share it with Flex and receive guidance on the next best steps to take. Please note that employer-sponsored FSAs can determine what products are eligible beyond the IRS's guidelines, so it's extremely important to check prior to purchase.
The ability to apply for FSA reimbursement in a future calendar year depends on the policy of the specific FSA provider. Most FSA administrators require that the purchase be made during the time of coverage. For example, if the FSA coverage is for 2025, all purchases typically need to be made and/or submitted for reimbursement within that coverage period. However, some administrators may have more flexible rules regarding the timing of when the expense occurred. We recommend that customers review their plan policy to confirm the details. Note: Health Savings Accounts (HSAs) are different and generally allow for reimbursement at any time, even in future years.
Unfortunately, for purchases made without using Flex in the checkout to receive an itemized receipt, it may be difficult to apply for reimbursement. For Health Savings Accounts (HSAs), consumers can use an itemized receipt for reimbursement anytime after they have made the purchase, even if it is many years later. For Flexible Spending Accounts (FSAs), most accounts require that the purchase was made in the calendar year during which the consumer had the FSA, as FSAs typically do not roll over. Some FSAs offer a buffer window, allowing customers additional time to submit receipts for expenses incurred during the previous calendar year.
Customer Support is available 9am – 5pm EST Monday – Friday.
877-760-2333
support@tests.plexusdx.com
Reporting & Results
Below are common questions about the test results and reports.
The Precision Medication Test encompasses over 100+ approved prescription and OTC medications.
The PlexusDx Precision Wellness Tests cover over 1000 genetic reports related to your overall health. Here is a small sample...
How you process macronutrients:
Choosing the right types of dietary fat:
Getting enough vitamins:
Getting enough minerals:
Improving your eating habits:
Receiving your results marks a significant moment in your health journey. They serve as an insightful tool in managing your healthcare effectively. Should you have any inquiries about your results or if you're interested in obtaining clinical advice, please don't hesitate to contact us at results@plexusdx.com.
Additionally, every client who completes our tests has the opportunity to be connected with either a Clinical Pharmacist or Registered Dietitian through the PlexusDx Network upon request.
This DNA test doesn't offer ancestry details. It focuses solely on how your genes affect your response to specific medications.
This DNA test isn't designed to assess your likelihood of developing diseases, including cancer.
Privacy
Below are questions about how we are committed to protecting your privacy and information.
Your genetic data is utilized solely for report processing, with no storage or use beyond this requirement. Rest assured, we promptly discard your sample after processing is complete.
No. Your data is for you, and you only.
